Rawr? I haven't posted on my blog in over a year. Probably should do something about that... but my fear is that if I become extremely long winded and noone will really want to read it. Oh well at least it gets the idea out of my head. I should really start posting more... and then tweeting the post ^_^
Right now I am pissed though. I have a Dell computer... I know I know... but I have a long LONG warranty on it. The thing is the HDD went boom. And they said yes, we will be right out to replace it. Well its been a week and a half. And so far this has been the pattern of events.
-Wednesday night. Computer crashed, I searched for boot disc to try and boot it. That failed.
-Friday. Called Dell, spoke to India and an idiot who couldn't even figure out how to adjust his headset.
-Friday. Called Dell back and they told me that a technician would call me on Monday and schedule a repair time.
-Monday went by and nothing... called Dell again. Told me he would call me in the morning.
-Tuesday... NOTHING. Called Dell, they told me he would call first thing in the morning.
-Wednesday 8 am. Called Dell and Support company line. Told me tech would call me in an hour.
-9 am. Called back Support company. Told me they would escalate it (whatever that means) and the tech would call me right back.
-9:30 am. Called back, spoke to manager who would figure out what was going on. And HE would call me back.
-10:30 am got call back from manager, who told me he can't get a hold of the tech...
-11:13 am Tech finally called and told me he would be there about 4 or 5pm
-2:12 pm Tech calls back he can't come, something that DELL DID WRONG??!! He will let me know what is going on. This was still Wednesday.
-Thursday I call the tech. He says the problem has been sent back to Dell and they will contact me about what is going on.
-Friday evening... pissed. Get my manager at work to call, she gets a shouting match with Dell. Informs me that they had received a report from the tech that the problem had been fixed... What the FUCK?! But that they would call me on Monday to schedule an appointment time.
-Well its 5pm on Monday and nothing. I am pissed and wondering what to do.
Anyways at this point I have a few different options. Wait for Dell, who will probably never come. Replace the HDD myself, which will void the warranty I spent all that money on. Buy a new computer from someone else, continue to wait on Dell and if they don't show here in a few more weeks take legal action against them.
Here is the thing, I'm SCREWED no matter what way I do this I am FUCKED. I now HATE DELL, I will never buy a computer from them again. I will viciously oppose anyone that wants to. Anyone have any ideas? What I could do, what I should do. With the new computer, priced a new one with the specs I want, about $5000. I really don't want to spend 5k on a comp, but it is looking like that may be the only way I will have a working comp again. I would rather do that then fix it myself for two reasons:
1) It has been a long time since I have done anything like that on a computer and although a really simple task, I don't want to fuck it up and then have no warranty and be forced down another road as well.
2) If I fix it and they show up then they say I violated warranty and I am screwed on that, however if I don't fix it and they don't come then I can always take legal action in the future.
Got message from a guild member saying he missed seeing me online, I told him what happened. This is the most pissed I have been in a long while.
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